As your trusted energy supplier, we’re here for you. We want to ensure you you’re working with a solid, respectable company. If you have any questions, issues, concerns, or suggestions, we want to hear them. So, in case you do, how can you connect with us?
Give Us a Call
If you’re old school, picking up the phone and dialing 1-800-427-8545 will get you speaking with a real person. You will never speak to a telemarketing company or answering service. Our call center is located at our corporate headquarters in Wyomissing, Pennsylvania, just as it has been since our inception. When you work with UGI EnergyLink, you get a team of dedicated individuals who are always available to provide one-on-one help.
Submit an Online Request
If you’re not fond of phone calls or have a question/request/issue/etc. that would be better explained in writing, head to our Contact page. There, you’ll fill out a short form asking for your name, email, phone number, building type, utility company, and message. After you submit this, a representative will request your historical usage from your utility company and get back to you within a few days.
Send Us an Email
If you don’t have time for a phone call—or just prefer talking digitally to save records of your conversations—send us an email. Our dedicated customer support team is here to help with any questions or concerns you may have. You can reach us at CustomerCare@ugies.com.
Update Your Information
Don’t have a question for our team, but looking to change some information in your account? Head to the Update Your Info page and complete an online form. Here, you can request to update your address or contact information, ask a question about your bill, or request current pricing quickly and easily without the hassle of picking up your phone.
Leave a Review
So, you’ve gotten all your questions answered and your concerns addressed—now what? A final way you can connect with us is by leaving a review. We’d love to hear about your experience working with UGI EnergyLink. We are dedicated to listening to feedback and reviews to continue providing the best service possible.
Get To Know Us
UGI EnergyLink is a residential natural gas and electric supplier that provides low-cost energy to more than nine states in the Mid-Atlantic and Northeastern regions of the U.S. We are part of UGI Energy Services, LLC, which is a wholly owned subsidiary of UGI Corporation, a Fortune 500 company.
UGI Energy Services began as a small group of just eight employees in 1995, with the vision to find creative ways to procure cost-effective home energy for our customers in the newly deregulated Pennsylvania energy market. We have since grown to more than 370 employees and serve customers across the Mid-Atlantic region.
We’re dedicated to providing all our customers with honest service, fair prices, and quality energy.
Please, don’t hesitate to contact us with any needs. We’d love to hear from you!