A Message from UGI Energy Services About COVID-19

Your health and well-being are what matter most.

From the entire UGI Energy Services family, thank you for continuing to be a valued customer. The health, safety, and wellness of our customers and our employees are our top priorities. We want to assure you that we’re monitoring coronavirus (COVID-19) reports, guidelines, and updates very carefully and taking all necessary precautions to protect the health and safety of our customers and staff.

You can count on us.

Over UGI’s 135-year history, we’ve weathered many storms, and our team is confident that we’ll get through these trying times together. We continue to operate business as usual as we focus on safely supporting our customers, employees, and partners.

We’re here to help.

We’ve recently launched the UGISleevesUp-ArmsOut virtual blood drive with the Red Cross and several of our employees have volunteered with Helping Harvest Food Bank to help distribute food to those in need. UGI Energy Services (UGIES) announced a $40,000 donation to Helping Harvest, the Central Pennsylvania Food Bank, Philadelphia-based Philabundance, the CEO/Weinberg Food Bank, and the Greater Pittsburgh Food Bank.

The UGIES food bank donation is part of a larger effort by all of the companies that are part of UGI Corporation. UGI Corporation has made a special $100,000 donation to Philadelphia’s COVID-19 Fund and UGI Utilities has made a special $60,000 donation to several local Pennsylvania food banks. In addition to the $200,000 company donations, the UGI senior executive team and board of directors have together donated more than $350,000 to food banks serving communities across Pennsylvania.

To keep you informed during this crisis, here are a few frequently asked questions and answers.

What options do I have for adjusting the energy usage needs of my business?

If your energy usage has changed, we strongly encourage you to contact your sales representative as soon as possible so we can adjust your energy deliveries accordingly.  Our sales representatives and Customer Care Team are ready and willing to answer any of your questions and assist you in making the best decisions for your business.  Please contact your sales representative or our Customer Care Team at 1-800-427-8545 or customercare@ugies.com to discuss your options.

How can I get a copy of my bill if I’m not in the office to get my mail? Can I pay online?

Our convenient customer portal allows you to access your account and make payments online. Visit https://customer.ugies.com/CustomerService/Login.aspx to sign up or log in. You can also request copies of your invoices to be e-mailed to you by contacting our Customer Care Team at 1-800-427-8545 or customercare@ugies.com.

What if I can’t pay my bill right now? Will my energy be turned off?

Our team is prepared to work with you during these difficult times. For any questions regarding your bill or account, please contact your sales representative or our Customer Care Team at 1-800-427-8545 or customercare@ugies.com.

How can I get in touch with the UGIES support team for additional questions?

For immediate needs, please contact your sales representative or our Customer Care Team at 1-800-427-8545 or customercare@ugies.com.

Stay safe and healthy!

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